FAQ

How long does it take my order to process?

Your order can take 2-5 business days to process and ship upon the receipt of your order confirmation email.

How long does it take my order to get to me?

Allow 5-7 business days (excluding holidays and weekends) for your items to process.

What is the return or exchange policy?

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 14 days from the receipt of merchandise. If you wish to return your order, email us at info@bewispy.com. With the subject line “ORDER RETURN” and indicate your Order # in the contents of the message.

How many times can I reuse a pair of false lashes?

With proper care, general use for our Be Bold and Be Neutral lashes yield up to 10+ wears.
TIP: Whenever you remove your Be Wispy’s, remember to:
1. Gently remove the glue from your false lashes with makeup remover.
2. Store them back in their tray to maintain their natural shape.

How do I apply the lashes ?

  1. Carefully remove lash from lash tray.

  2. Hold lash to your eye and measure whether lash should be trimmed and use tip of scissors to cut.

  3. Take edges of your lash and bend them in a U shape

  4. Apply lash adhesive along lash band and allow glue to sit for about 30 seconds or until glue becomes tacky.

  5. Use tweezers, eyelash applicator, or hands to place lashes as close to your natural lash line as possible, start from center, then inner, then outer side.

How do I remove my lashes?

Our lashes can be removed by simply dabbing a non-oil based makeup remover onto the lash adhesive along your lash line with a Q-Tip or cotton swab. After the adhesive has fully softened, lift the outer corner of the lash band and gently pull the lash inwards towards your tear duct.

How do I take care of my lashes?

1. Remove glue buildup after 3 – 4 wears. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers.

2. When applying mascara, try to apply mascara to the natural lash first and not to the false lash. This will prevent build up and lengthen the longevity of your Be Wispy’s!

3. Store lashes in their original tray to maintain the lashes shape and keep them clean